Suzi Goffin — Patient Care Coordinator

Creating a Calm & Reassuring Experience for Every Patient

Suzi Goffin is a Patient Care Coordinator at Callen Olive and plays an important role in bringing our philosophy, We Care, to life every day. She believes exceptional patient experiences begin with kindness, empathy and making people feel genuinely welcomed from the moment they first connect with the clinic.

With a calm, reassuring presence, Suzi is passionate about creating an environment where every patient feels comfortable, supported and at ease. Whether welcoming patients into the clinic, coordinating appointments or responding to enquiries, she approaches every interaction with warmth, professionalism and genuine compassion.

Areas of Expertise

Suzi helps deliver an exceptional patient experience through:

• Patient Care & Support
• Appointment Coordination
• Patient Journey Management
• Customer Service Excellence
• Patient Communication
• Practice Administration
• Medical Reception
• Team Support
• Creating Positive Patient Experiences
• Building Trusted Relationships

Suzi's Approach to Care

Suzi understands that visiting a healthcare clinic can sometimes feel overwhelming. She believes that taking the time to listen, answer questions and offer reassurance can make all the difference to how someone feels throughout their visit.

Known for her calm, approachable and attentive nature, Suzi enjoys helping patients feel relaxed and confident from the moment they arrive. She believes the little things matter and that every interaction should reflect the warmth, kindness and compassion that define Callen Olive.

Professional Experience

Suzi's background within medical settings has given her a strong understanding of patient care, confidentiality and the importance of clear, compassionate communication.

Naturally organised and attentive to detail, she works closely with both patients and the clinical team to ensure each day runs smoothly. She takes pride in creating a welcoming environment where patients feel informed, supported and genuinely cared for throughout every stage of their journey.

Supporting Every Patient Journey

Working alongside the clinical team, Suzi helps coordinate appointments, respond to patient enquiries and ensure every visit is as smooth and stress-free as possible.

She believes every conversation is an opportunity to build trust and reassurance, helping patients feel confident in the care they receive. Her commitment to kindness and professionalism helps create the welcoming experience that Callen Olive is known for.

Why Patients Appreciate Suzi

Patients value Suzi's calm, friendly and compassionate approach.

Her commitment to outstanding patient care helps create an environment where people feel:

• Welcomed
• Listened to
• Reassured
• Supported
• Valued
• Genuinely cared for

These everyday interactions play an important role in delivering the exceptional experience patients have come to expect from Callen Olive.

Outside the Clinic

Outside of work, Suzi enjoys leading an active lifestyle and spending as much time outdoors as possible. Running, meditation and connecting with nature help her maintain the calm and balanced approach she brings to her role each day.

Family and friendships are incredibly important to her, and she especially enjoys spending time with her nieces and making lasting memories with those closest to her. With a genuine love of animals, plants and the natural world, Suzi believes wellbeing often comes from slowing down, appreciating life's simple moments and spending time in nature.

Suzi's Philosophy

"Every patient deserves to feel welcomed, listened to and genuinely cared for from the very first hello."

Suzi Goffin
Patient Care Coordinator